Cruisin’ The Information Highway:
Do You Stop When No One Is At The (Social Media) Shop?

During a very stimulating Skype chat with my friend Rich McElany last week, we were discussing ‘how to break through the fear/doubt/reluctance barrier many small business owners have (concerning social media) with stories, case studies, analogies and situational constructs’. Being who I am (female, visual learner) I love visuals, stories and analogies.
Rich continued talking and used a great analogy which made me say to him:
You are writing a blog post about this, aren’t you, because if you are not, then I am!
He didn’t hesitate. He ran with it, pushing out a blog post at 6:22 AM the next morning.
Here is one of his two analogies, the one that got me so excited right away:
‘If you opened a retail sporting goods store would you for one moment consider scouring your preferred market for just the right location, signing a long-term lease, agonizing over every detail of signage…
and then completely skip connecting your utilities, selecting, hiring and training staff and stocking your store with the perfect mix of the most coveted brand name products?’
I couldn’t wait to read his blog post! Loved seeing it written down even more than listening to it on our chat and so that same morning I tried out the following take on his analogy during a networking meeting:
You have a website, right? (most hands in the air) Your website is sitting on the Information Highway. I imagine you’ve got bells and whistles and flashing neon signs to get people to your store. If you don’t have those (great url, SEO, blog, content, graphics, business cards), your store is really on a dead end street, off the highway and will never be found.
Enter Social Media!
Social Media is another way to get traffic to your website.
But what happens if potential customers follow your directions off the highway to get to your FB site, your Twitter account or your YouTube channel and the lights are turned off? No personel is there to greet you? Dust on the counters or worse, the door to your store is locked?
Your potential customer is not only lost in the dark, but has wasted their time as well!
That’s what happens when you ‘do’ social media’ but forget the engagement!
HOW ABOUT YOU?
Is this an eye-opener for you?
Are you getting it?
This all ties in with a blog post I recently wrote. ’5 things you do not need for excellent Facebook engagement’ and in it I wrote about all the things you do not need, but more importantly, I wrote about what you do need, which is to BE THERE.
What a waste in effort, time and money if you build it, invite people to come join you on your social media platforms but then forget to be there!
If you can not commit to being there, that is, engaging on your social media platforms daily, outsource it to someone who can and will!
I can tell you honestly:
–> If I get to a Facebook Page with the ‘latest’ post being one made days, weeks or even months ago, I do not hit ‘LIKE’.
–> If I follow a Twitter account and it quickly looks like a robot account, I unfollow.
If you are going to invest time, money and effort into Social Media and you are worried or concerned with the ROI, know that all your resources are wasted if you have no engagement! Your ROI is what you put into it AFTER you build all your platforms.
A Few Social Media ‘Building Relationships’ QUICK TIPS
- Building an audience is a long-term job.
- Being there and answering questions shows you care.
- Providing great information, motivation and engagement is what keeps people coming back for more.
- Address concerns and complaints. Do not ignore. Provide a resolution and apologize.
- Reach out to customers and build a customer base by adding value each and every time you interact.
- Build a trust relationship takes time and patience.
YOUR TURN
How is your personel situation? … Need to Hire, DIY or Outsourced?
Got someone manning YOUR store?
Is your electricity turned on, your counters dusted and did you unlock the doors today?
I invite you to leave a comment and engage! I’d love to hear your thoughts on this analogy. Talk to me. Talk to Rich, too.
Dorien.
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